Delete your immoClaire account
You can delete your account from inside the app, or by emailing us using the button below. You do not need to keep the app installed to request deletion by email.
Request deletion by email
Send an email from the address associated with your immoClaire account. Include the email you registered with so we can identify the correct account.
Request account deletion by email
Or write to contact@ironbloom.be with the subject line “immoClaire account deletion request”.
Delete from inside the app
- Open immoClaire and sign in
- Go to your Profile tab
- Tap Delete Account
- Confirm the request
After you confirm, deletion is scheduled with a 30-day grace period. During that window you can cancel the request from the same screen if you change your mind.
What we delete
When deletion is completed we remove, as applicable:
- Your account credentials and profile
- Search preferences and notification preferences
- Listing interactions, interests, and related behavioural data
- Messages you sent (and conversations where appropriate)
- Visit appointments and related notes tied to your account
- Media you uploaded (avatars, listing photos you own) and vault documents associated with your account
- Account deletion request records once processing is finished
What we may retain
We may retain limited information when required for security, fraud prevention, dispute resolution, or legal compliance (for example certain audit log entries). Retained data is limited to what is necessary for those purposes and is not used for marketing.
Content that is inherently shared with another user (for example a message already delivered to the other party, or a listing address another user has already seen) may remain visible to that other user in the ordinary course of the service until their own data is deleted.
How long it takes
- In-app requests: scheduled for completion after a 30-day grace period (cancellable until then)
- Email requests: we aim to confirm and process within 30 days of verifying the request
Privacy Policy
For full details on how immoClaire handles personal data, see our Privacy Policy.